FAQ
What's the difference between PeruRail and Inca Rail?
Both operate the Ollantaytambo–Aguas Calientes route at comparable quality and price. PeruRail is the older operator with more service tiers, including the Hiram Bingham luxury train. Inca Rail tends to be a touch cheaper at the mid-tier and runs newer rolling stock on some departures. The practical decision is usually about departure time and seat availability on your specific date — check both before booking.
How do I choose a Machu Picchu tour operator I can trust?
Look for: a registered Peruvian agency (not a foreign reseller), licensed guides included by name, clear written breakdown of what's bundled (entry, train, shuttle, guide), and recent TripAdvisor or Google reviews from the last six months — not the all-time rating. Avoid operators who pressure you into instant payment, won't put the inclusions in writing, or only have a generic email address. Local Cusco-based operators usually beat foreign middlemen on price and accountability.
Peru Hop vs public bus — which makes sense?
Public buses (Cruz del Sur, Oltursa) are point-to-point overnight services aimed at Peruvian commuters: cheap, fast, no sightseeing, no English support. Peru Hop is hop-on-hop-off with hotel pickups, English-speaking guides on board, and built-in stops at Paracas, Huacachina, Arequipa, and Puno. For Spanish-fluent independent travellers on a tight budget, public buses are fine. For most first-time international visitors, Peru Hop works out competitive once you factor in the bundled stops and transfers.
Are bundled operators worth the markup?
Usually yes. A bundled Machu Picchu package costs 10–20% more than the sum of the parts, in exchange for one booking, one invoice, one accountable contact if something goes wrong, and aligned timings between train, shuttle, and entry slot. If you're an experienced independent traveller and your dates are flexible, DIY can save the markup. For most travellers it's not worth the calendar Tetris.
How do I avoid being overcharged or scammed in Cusco?
The most common traps: street-tour touts around the Plaza de Armas selling unlicensed packages, restaurants with menus only in English at double the local price, and unmetered taxis. Defenses: book tours through your hotel or an established operator, eat one block off the plaza, and use registered taxis or apps. Pricing in soles tends to be lower than USD pricing; ask for a sol price if you're quoted in dollars.